It's All About Service. How to Lead Your People to Care for Your Customers (Ray Pelletier) ; John Wiley & Sons Limited
2927 р.
Автор(ы): Ray Pelletier;
Издатель: John Wiley & Sons Limited
ISBN: 9780471735342
ID: SKU628817
Добавлено: 23.08.2021
Цены
Цена от 2927 р. до 2927 р. в 1 магазинах
Магазин | Цена | Наличие |
---|---|---|
ЛитРес 5/5 | 2927 р. 3659 р. электронная книга | скачать фрагмент | |
Лабиринт 5/5 | ||
Читай-город 5/5 | ||
МАЙШОП 5/5 | Один из первых книжных интернет-магазинов, работающий с 2002 года | |
Описание
Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.
Смотри также Характеристики.
Яндекс.Маркет
О книге
Автор(ы) | Ray Pelletier |
Издатель | John Wiley & Sons Limited |
Форматы электронной версии | |
ISBN | 978-0-471-73534-2 |